Analyst, sales ethics reports (rizal)Bell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Analyst, Sales Ethics Reports
Are you someone who is known to be analytical and can synthesize information presented?
Do you have excellent problem-solving skills to recommend multiple options to solve a team problem?
Are you someone who has excellent reporting skills?
As the Analyst, Sales Ethics Reports you will be responsible for consolidating and preparing reports relevant to performance and act as Liaison with Operations. You should come with above average reporting skills as well as a proven record of ensuring a high level of accuracy and correlative insight. A strong action planning background and a keen eye for detail is an absolute must!
You will have an opportunity to:
Extract agent coaching logs/tickets from Agent Suite, send daily reports to the directors and VP of Quantrics and Nordia
Log/report all the tiqets that have been closed
Send out daily template of all tickets with negative customer impact
Ensure timelines of daily issuance
Ensure accuracy of information
Maintain organized and updated inventory of work in shared space
Flag TLs directly if 7days SLA for ticket treatment in peril via email
Will serve as an L1 support for all tiqets, raise tiqets to the Case Manager if needed
Ad-hoc tasks, as required
You will be a great fit on our team if:
Proficiency in MS Office, particularly in Excel (vlookups, count ifs, sum ifs)
Has 2 years experience in Reporting and Analytics or related field
Strong reporting, analytical and able to synthesize information being presented
Agent Suite "savvy" is a plus
Strong communication skills, both verbal and written
Dependable and respectful of confidentiality and policies
Excellent organizational skills and high attention to details
College or University degree (with diploma) is preferred
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Additional Information:
Position Type: Call Centre
Job Status: Regular - Full Time
Position Level: Q22
Application Deadline: 06/15/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Bell

Rizal
Permanent
Full-time