analyst, fiscal OPERATIONSQualfon

Job Summary
This role is responsible for the day-to-day reporting, invoicing, and analytical needs of our contact center operations. This position will be responsible for ensuring accurate, timely, and concise reporting around all the Business Unit, Site, and Client key operating metrics.
Key Responsibilities
Communicate with management and internal customers to identify areas of opportunity and assist in developing clear, accurate, and timely reporting solutions with minimal supervision
Site location, customer, program, and product profitability reporting and analysis:
o Work with operational partners to ensure resource costs are correctly coded
o Assist with the creation/auditing of monthly client invoices and supporting documents
o Monthly forecasting, and monthly results/variance analysis
o Weekly financial performance report maintenance and analysis
o Understand trends, analyze and advise management of key variable trending that is, or will, affect performance
o Understand data architecture and availability to manage business needs and make timely decisions
Regularly review processes to drive innovation and improve efficiency
Demonstrate the ability to establish and strengthen collaborative relationships with all stakeholders
Drive clear communication of information throughout the organization
Demonstrates flexibility and willingness to adapt to the evolving departmental and business needs
Area of expertise (Skills)
1-2 years in an operations/high-performance role; preferably with Contact Center, Telemarketing, Insurance, and/or Analytics experience
Bachelor's Degree in business, finance, or equivalent experience
Technically proficient with business reporting tools
Intermediate Excel skills:
Calculating data with advanced formulas
Organizing worksheets and table data
Analyzing data using pivot tables
Other Skills and Experiences (Min)
Excellent critical thinking, communication (verbal and written), and interpersonal skills
Strong attention to detail/accuracy, and ability to thrive in team-based corporate structure
Ability work in intense action and deadline-oriented environment and manage a wide range of cross-functional activities
Education
Qualfon

Cebu City, Cebu
Permanent
Full-time