Analyst, co data (remote/virtual workplace)Royal Caribbean Cruises

Position Summary:
The Analyst is responsible for understanding current business needs and working collaboratively with Consumer Outreach functional areas. They will collect/document business requirements, create data queries to gather and analyze data, and be responsible for the effective communication of results and learnings. The analyst contributes to design, development and maintenance of software applications created by the programming teams. This role will be overseeing projects from start to finish while working independently and at times with other members of the team. The Data Analyst in Consumer Outreach will be a key player in defining metrics that provide visibility to goals and KPIs via data visualization, dashboards, well-organized presentations and to effectively communicate data insights; including recommendation to maximize business performance. Other responsibilities may be identifying efficiencies within the call center to maximize agents time and resources. Data Analyst must be well-organized and detailed.
Essential Duties and Responsibilities:
Responsible for the gathering, analysis, and interpretation of data. Develop, Implement and enhance high impact business process improvement projects. Provide information and recommendations to leadership on both regular and ad-hoc basis. Prepares regular reports sent to management
Ensures that our information systems and resources are optimally aligned to support our business objectives
Analyzes data and assists with presentations that are sent to management
Communicates with other departments to assure that departmental policy changes or projects that will affect processes are identified and solutions are created
The data analyst uses business and technical knowledge to solve business problems by means of a systematic and disciplined approach
Employs business process knowledge, analysis, design, testing and collaboration with technical peers to improve operational efficiencies and optimize processes
Builds queries and gathers data related to the assignment; Analyzes revenue forecasts and operational costs
Considers available solutions or alternate methods of proceeding and prepares recommendations for implementation of new systems, policies, and procedures
Conducts operational effectiveness reviews and confers with personnel to ensure that newly implemented processes and systems are functioning as designed
Periodically evaluates and enhances the department's operational tools for maximum benefit
Fulfills ad-hoc reporting requests and troubleshoot applications when communicated by management leader2
Monitors queue and productivity of a Business Analyst in Zendesk
Resolves technical problems regarding software and hardware issues for staff. Conducts system testing for new hardware, software migrations while interacting with programmers and IT teams
Data Analysts must identify business improvements and projects relevant to optimize agent's and business' performance, may include Incentive Analysis and use of other applications like JIRA/Confluence
Researches, troubleshoot, validate, creates and develops new business process improvement and initiatives
Up to 25% domestic travel
Qualifications, Knowledge, and Skills:
Bachelors degree (BA) from four-year college or university in Finance, Mathematics, Engineering, or related Analytical fields
Two to four years related experience in financial / business analysis or related field preferred. Master of Business Administration (MBA) or master's degree (MA) preferred
Demonstrated expertise in data analytics and Visualization
Expertise in Python, SAS, Tableau or R preferred
Ability to present information to executive management internal and external customers
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
Attention to detail
Effective verbal and written communication skills
Intermediate to Advanced skills in query tools and visualization tools, Tableau, SAS, R and/or PowerBI preferred
Intermediate to Advanced database skills (preferably Oracle SQL, Toad, etc.)
Intermediate to Advance knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio)
Ability to analyze data present across multiples sources, including reservations systems (AS/400), data warehouses (SQL Servers, Unix/Oracle), Speech Analytics platforms, Salesforce and CRS systems (Siebel)
Statistical modeling experience preferred
Ability to work in a fast-paced environment while managing multiple projects and responsibilities at once
Financial forecasting and modeling experience preferred/desired
Royal Caribbean Cruises

Philippines
Permanent
Full-time