Analyst, busprocess tech solutRoyal Caribbean Cruises
Salary: Agreement
Work form: Full time
Posting Date: 24/01/2026
Deadline: 09/03/2022
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
Identify, analyzes and develop operational processes for operational improvements and identifies technology solutions as appropriate that will increase efficiency, lower costs, and improve service.¿ Provide expert level user support on various proprietary and 3rd party applications that are specific to Travel Services or Travel Agency environment.¿ Generate user requirements in the product development cycle for hand off to the development IT Air/Sea Team.¿ May be called upon to maintain and/or configure departmental systems.¿ Responsible for call center and departmental data analysis and reporting, including but not limited to BI reporting solutions.
Essential Duties and Responsibilities:
Identifies gaps in business processes, gathers requirements, creates business test cases, communicates potential solutions, tests and promote to production Collaborates with business and technical core team members from business requirements to production deployment
Liaises with Operation Teams, their leadership, direct management, IT, outside vendors and any others required to provide needed support (trouble shooting) to ensure systems are operational
Analyzes processes and recommends enhancements to current processes for business and operational efficiencies.
Documents processes, creates user/training manuals and conducts user training on products and processes
Data analysis and reporting, including but not limited to BI reporting solutions.
Analyzes trends to recommend process and/or operational improvements.
May be assigned to projects as business lead
Performs other duties as required
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Responsible for managing, tracking and reporting of cost incurred/associated to business practices. Responsible for identifying, communicating and addressing processes causing financial impacts that lead to revenue loss for the company.
Qualifications, Knowledge & Skills:
B.A. or B.S. degree preferred and/or 2 plus years supervisory experience in airline related role. Airline CRS experience required
Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.¿ Ability to write reports, business correspondence, and procedure and training manuals.¿ Ability to effectively present information and respond to questions from executives, management, employees, clients, and customers.¿ Able to respond to common inquiries or complaints from customers or members of the business community and present solutions as possible. Able to work, interact, and communicate with external/internal customers at all levels.¿ Ability to build and maintain successful business relationships throughout the department and the company.¿ Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.¿ Ability to interpret yield management reports, bar graphs, and pie charts. Able to define problems, collect data, establish facts, and draw valid conclusions Superior decision-making skills required, including the ability to think critically and use independent judgment. Reservation system and air system (CRS, such as Amadeus or Sabre) knowledge and skills required, as well as knowledge/understanding of call center operations and relevant software.Microsoft Office product user and ability to report through BI solutions.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
All applicants who receive a conditional offer of employment will be required to comply with the Company's mandatory COVID-19 Vaccination Policy. The Company's COVID-19 Vaccination Policy requires all employees who work from the Company's offices or whose job duties require them to travel to our U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19. If you are covered by this policy, you will be asked to complete Vaccination Attestation upon acceptance of this offer and upload proof of vaccination to the Company's human resources system on your first day of employment unless an accommodation has been granted.
Royal Caribbean Cruises
Position Summary:
Identify, analyzes and develop operational processes for operational improvements and identifies technology solutions as appropriate that will increase efficiency, lower costs, and improve service.¿ Provide expert level user support on various proprietary and 3rd party applications that are specific to Travel Services or Travel Agency environment.¿ Generate user requirements in the product development cycle for hand off to the development IT Air/Sea Team.¿ May be called upon to maintain and/or configure departmental systems.¿ Responsible for call center and departmental data analysis and reporting, including but not limited to BI reporting solutions.
Essential Duties and Responsibilities:
Identifies gaps in business processes, gathers requirements, creates business test cases, communicates potential solutions, tests and promote to production Collaborates with business and technical core team members from business requirements to production deployment
Liaises with Operation Teams, their leadership, direct management, IT, outside vendors and any others required to provide needed support (trouble shooting) to ensure systems are operational
Analyzes processes and recommends enhancements to current processes for business and operational efficiencies.
Documents processes, creates user/training manuals and conducts user training on products and processes
Data analysis and reporting, including but not limited to BI reporting solutions.
Analyzes trends to recommend process and/or operational improvements.
May be assigned to projects as business lead
Performs other duties as required
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Responsible for managing, tracking and reporting of cost incurred/associated to business practices. Responsible for identifying, communicating and addressing processes causing financial impacts that lead to revenue loss for the company.
Qualifications, Knowledge & Skills:
B.A. or B.S. degree preferred and/or 2 plus years supervisory experience in airline related role. Airline CRS experience required
Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.¿ Ability to write reports, business correspondence, and procedure and training manuals.¿ Ability to effectively present information and respond to questions from executives, management, employees, clients, and customers.¿ Able to respond to common inquiries or complaints from customers or members of the business community and present solutions as possible. Able to work, interact, and communicate with external/internal customers at all levels.¿ Ability to build and maintain successful business relationships throughout the department and the company.¿ Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.¿ Ability to interpret yield management reports, bar graphs, and pie charts. Able to define problems, collect data, establish facts, and draw valid conclusions Superior decision-making skills required, including the ability to think critically and use independent judgment. Reservation system and air system (CRS, such as Amadeus or Sabre) knowledge and skills required, as well as knowledge/understanding of call center operations and relevant software.Microsoft Office product user and ability to report through BI solutions.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
All applicants who receive a conditional offer of employment will be required to comply with the Company's mandatory COVID-19 Vaccination Policy. The Company's COVID-19 Vaccination Policy requires all employees who work from the Company's offices or whose job duties require them to travel to our U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19. If you are covered by this policy, you will be asked to complete Vaccination Attestation upon acceptance of this offer and upload proof of vaccination to the Company's human resources system on your first day of employment unless an accommodation has been granted.
Royal Caribbean Cruises
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Royal Caribbean Cruises
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