analyst, Business systems analysisConcentrix

Key Duties and Responsibilities * Experience in eliciting requirements and testing * Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools * Strong written and verbal communication Key Duties and Responsibilities Experience in eliciting requirements and testing Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools Strong written and verbal communication skills including technical writing skills Define configuration specifications and business analysis requirements Own and develop relationship with partners and work with them to optimize and enhance integration Help design, document and maintain system processes Report on common sources of technical issues or questions and make recommendations to the product team Communicate key insights and findings to product team Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer Communicate with internal colleagues to understand the needs of the client and the organization Work with external stakeholders to understand and investigate feedback into the service/function/product provided Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes Consider the opportunities and potential risks attached to the suggestions made Identify the processes and information technology required to introduce the recommendations Gain agreement, usually from senior management, of the best method of introducing the recommendations to the business Communicate the benefits of the recommendations across departments and help to address any uncertainty and concern Produce written documentation to support the work, report on the findings and to present to the stakeholders when necessary Support the staff and teams in making the recommended changes, including helping to resolve any issues Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation Complete knowledge of the Software Development Life Cycle Solid knowledge agile methodologies like Scrum & Kanban Ability to write user stories & acceptance criteria Able to validate the functional & User acceptance test cases Excellent knowledge of the Contact Centre Processes, Contact Centre KPIs and related metrics Knowledge of automated dialers and ACD systems Good knowledge of SQL - DML commands A high level of mathematical ability The ability to analyse, model and interpret data
Monster

Philippines
Permanent
Full-time