amazon Customer support specialistMultiplyMii

What are we looking for:
Multiplymii is in search of a Customer Support Specialist to join our client's fast-growing team to help be the frontline for all customer contacts and queries, via email and chat in the Seller Central portal and website. Our client has become a leading provider of unique, innovative, engaging and state-of-the-art novelty items. You'll be responsible for answering incoming emails and inquiries from social media channels.
Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in both written and verbal. The ideal candidate has a passion for customer satisfaction, a keen eye for detail, and should be able to work with different personalities.
In this role you will:
Manage end-to-end customer service experience on Amazon and DTC stores, with an eye toward fast resolution of customer contacts.
Deliver customers a positive and helpful experience through email. This includes handling returns, product replacements, and problem-solving.
Create relationships with our customers through positive engagement on social media channels.
You will be hearing from customers more than anyone - feedback on products, systems, and customers' experiences is encouraged and valued.
Alert team members to any account-level or product-level risks, appeal to negative seller feedback and seek out trends in root causes of negative product reviews.
Open/create cases with Amazon and manage through to resolution
Partner with marketing teammates on product-level profitability analyses, market research and product line expansions, and pricing/promotion planning on Amazon.
Monitor account health, seller feedback, and customer product reviews.
About You:
1-2 years of experience managing an Amazon Seller Central account.
Experience with customer service and customer relationship management through FB and Instagram.
Highly organized with critical attention to detail and impossibly high standards.
Excellent customer service and problem-solving skills
Clear and concise written and oral communication skills.
Demonstrate ability to be self-sufficient, work autonomously and make decisions with limited supervision
Passion for learning and developing your career
Experience as a team lead (a huge plus but not required)
Why MultiplyMii?
Multiplymii, a managed recruitment services company (the new aged BPO) is growing FAST and we are currently hiring an exceptional Customer Support Specialist who desires to be part of an exciting organization that rewards and values its team members.
One clear benefit for you beyond the long list at the bottom is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.
Competitive salary
Training and mentorship
Awesome culture and work from home set-up
SSS, Philhealth, and Pag-ibig
Healthcare (HMO)
13th Month Pay
Paid incentive leave
Yearly performance review
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MultiplyMii

Philippines
Permanent
Full-time