after sales ManagerDynamic Power Marine & Industrial Hardware, Inc.

DYNAMIC POWER MARINE & INDUSTRIAL HARDWARE, INC.
Is currently looking for:
 
AFTERSALES MANAGER
 
Responsibilities:
 
Managerial/Supervisory
Develop and implement an Aftersales strategy that contributes towards the achievement of the overall business target
Develop and implement Aftersales policies and procedure that provide guidelines for the implementation of the after sales strategy
Develop and implement a budget for After Sales to ensure sufficient allocation of resources required for the implementation of the Aftersales strategy
Manage the expenditure for the department to enhance efficiency in the utilisation of the department budget
Monitor the performance of Technicians and Parts Sales Representatives to ensure maximum productivity and increased parts sales.
Operational
Monitor parts stock status to recommend to the Procurement department for restocking when required
Request for bulk Parts imports from suppliers to ensure availability of necessary parts for timely service delivery to customers
Recommend the purchase of new equipment for the service department to ensure minimal disruption to service operations, as well as quality and timely service to customers
Recommend training for Aftersales Team and Dealers to boost After sales capability in the provision of quality services.
Respond to audit queries raised by both internal and external auditors and institute measures to ensure compliance in identified gaps
Respond to and resolve complaints on Parts availability from Clients, Branches, Dealers and workshops to ensure minimal disruption to business processes due to parts unavailability
Requirements:
Bachelor's degree in Mechanical Engineering or a related field. A Master's degree would be an added advantage.
A minimum of five years of experience in Aftersales Manager, preferably in a leadership position.
Exceptional leadership, motivational, and communication skills.
Proficient in Microsoft Office Suite and experience with Customer Relationship Management (CRM) software.
Ability to work in a fast-paced, dynamic work environment.
Salary and Benefits:
The salary package for this position is highly competitive and will be commensurate with the candidate's qualifications, experience, and skills.