aftercare patient CoordinatorALLSECTECH MANILA, INC

JOB DESCRIPTION
Aftercare team of Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.
 
Essential Functions/Responsibilities:
Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
Generate patient letters / reports
Obtain and attach patient clinical documents to a patient’s chart
Report cases to the Department of Health (DOH) via Facsimile and online portal
Send patient requested medical reports via email
Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
Adhere to all HIPAA guidelines and policies
 
JOB QUALIFICATION
Qualifications:
Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
Candidates with at least 1yr of experience in BPO industry, preferably healthcare account
Excellent communication skills, both written and oral
Excellent Listening Skills
Passionate about customer service and patient satisfaction
Must be willing to work on a shifting schedule
Willing to work on-site in Market! Market! Bonifacio Global City, Taguig
OTHER JOB REQUIREMENTS
Education
Senior High School Graduate
Field of study
Others
Specialization
Customer Service
JOB BENEFITS
Health Card, Allowance, Life Insurance
Customer Care Support