adv isor i, bilingualConcentrix

Essential Functions/Core Responsibilities . Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') . Clarify customer requirements probe for understanding, use decision-support tools and resources to appropria Essential Functions/Core Responsibilities . Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') . Clarify customer requirements probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer . Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer . Greet customers in a courteous, friendly, and professional manner using agreed upon procedures . Maintain basic knowledge of client products and/or services . Prepare complete and accurate work including appropriately notating accounts as required . Participate in activities designed to improve customer satisfaction and business performance . Offer additional products and/or services . Track, document and retrieve information in call tracking database . Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile . Communicate Effectively with Internal and External Customers in English and French languages. . Courteous with strong customer service orientation * Strong problem solving skills and the ability to make self-decisions. * Ability to perform with minimum supervision but to ask if there is uncertainty. * Positive attitude and the ability to keep the Customer Service Team focused on World Class Customer Service. . Strong computer navigation skills and PC Knowledge . Ability to effectively communicate, both written and verbally . Dependable with strong attention to detail . Skilled in multi-tasking including the ability to be flexible and adapt to changes quickly. . Tolerance for repetitive work in a fast-paced, high production work environment . Ability to work as a team member, as well as independently . Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner . Ability to rotate shifts, as needed . Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Education and Work Experience Bachelor's Degree or at least 2nd year 1-2 Years Customer Service Experience Above average typing skills Strong written and oral communication skills Strong analytical, organizational and problem solving skills Experience in software programs such as Microsoft Word, Excel, Microsoft Outlook and Internet Knowledge, Skills and Abilities Fluency in English and French Clarity of verbal communication (pace and tone) Excellent written communication (grammar) Customer Focus Quality Flexibility Initiative Coping Attention to Details Teamwork Commitment to Task Integrity Highly organized High sense of urgency Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION PHILIPPINES . Minimum of two years of college education. Prior call center experience is required . Ability to think clearly and can explain simple issues effectively, both written and verbally INDIA . Ability to effectively communicate, both written and verbally . Listen attentively to customer needs and concerns demonstrate empathy . Clarify customer requirements probe for and confirm understanding of requirements or problem . Confirm customer understanding of the solution and provide additional customer education as needed . Ability to learn including strong problem solving skills . Demonstrate strong probing and problem solving skills . Should be able to handle complex queries . Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Monster

Philippines
Permanent
Full-time