Administrator, medical opsRoyal Caribbean Cruises
Salary: Agreement
Work form: Full time
Posting Date: 08/01/2026
Deadline: 29/10/2022
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
The main objective of this position is to support the daily operations and functions of EMR systems. This includes the administrative access that is granted to different parties according to job function and role to preserve confidential medical information. The Administrator of Medical Operations must ensure that H.I.P.P.A & G.D.P.R. and any other applicable regulations are always observed when considering who has access to specific information. In addition, the Administrator will support the health team's operation with all requests pertaining to medical records. This employee has the responsibility to be updated on the new releases of the software as well as study and understand how to execute the different functions of the program in order to be able to provide the necessary support to all users.
Essential Duties and Responsibilities: * Manages all functions of the electronic medical record system in compliance with HIPPA and GDPR, and any other protection data applicable laws.
Provides access to different users based on, role and function, that each person has to confidential information.
Keeps a good communication and professional relationship with the electronic medical record software developer and participates in all meetings with the developer.
The holder of this position must be up to date on the different changes that will come with each new release of the EMR systems.
Reports any issues or defects that are noticed in the electronic medical record system.
Serves as a communication bridge between RCG and the electronic medical record software developer.
Provides copies of medical records to patients or their legal representatives after ensuring that adequate documentation is presented in order to safeguard the records from being given to the wrong party.
Develops ongoing electronic medical records orientation program for all employees through training.
Uploads and updates medical forms on the Medical Operations Training site.
Supports troubleshooting of inventory issues that arise in EMR systems.
Work with our Medical Financial team in updating point of sale data.
Assist the business with the generation of operational and medical reports coming from Seacare.
Executes Health Questionnaires entries and updates.
Supports the shoreside IT team in the guest and crew data retention alignment policy.
SeaCare workflow analysis to suggest changes to improve the way our shipboard teams execute their job.
Monitors the performance of the shipment of medical supplies interface.
Creates different types of instructional guides for users regarding new enhancements and versions of SeaCare.
Supports the interface with C-TRAC, JD Edwards, and the portal for external medical providers.
Supports updates to our SQM medical manual.
Completes daily and weekly audits to the CDC- Enhanced Data Collection system as required.
Qualifications, Knowledge & Skills:
High school graduation with excellent written and verbal communication skills.
Five years minimum of work experience with Medical Operations
Strong communication skills, written and verbal.
Demonstrated skills in database management.
Computer skills necessary to accomplish requirements of position including word processing, related facility software and internet research tools.
Focus on details and ability to work with teams remotely.
Ability to work with MS Office products, Word, Excel and other computer-based software products.
Basic understanding of the main aspects of physician and nurse education programs, nationally and internationally.
Bi-lingual English/Spanish spoken, and written skills will be an advantage.
Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to travel to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally.
Work Environment:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a computer. The employee communicates, listens, compares variables, and assesses information.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.
The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.
The work environment includes long periods sitting and working at a computer in an office/work type setting.
#LI-EG1
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
All applicants who receive a conditional offer of employment will be required to comply with the Company's mandatory COVID-19 Vaccination Policy. The Company's COVID-19 Vaccination Policy requires all employees who work from the Company's offices or whose job duties require them to travel to our U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19. If you are covered by this policy, you will be asked to complete Vaccination Attestation upon acceptance of this offer and upload proof of vaccination to the Company's human resources system on your first day of employment unless an accommodation has been granted.
Royal Caribbean Cruises
Position Summary:
The main objective of this position is to support the daily operations and functions of EMR systems. This includes the administrative access that is granted to different parties according to job function and role to preserve confidential medical information. The Administrator of Medical Operations must ensure that H.I.P.P.A & G.D.P.R. and any other applicable regulations are always observed when considering who has access to specific information. In addition, the Administrator will support the health team's operation with all requests pertaining to medical records. This employee has the responsibility to be updated on the new releases of the software as well as study and understand how to execute the different functions of the program in order to be able to provide the necessary support to all users.
Essential Duties and Responsibilities: * Manages all functions of the electronic medical record system in compliance with HIPPA and GDPR, and any other protection data applicable laws.
Provides access to different users based on, role and function, that each person has to confidential information.
Keeps a good communication and professional relationship with the electronic medical record software developer and participates in all meetings with the developer.
The holder of this position must be up to date on the different changes that will come with each new release of the EMR systems.
Reports any issues or defects that are noticed in the electronic medical record system.
Serves as a communication bridge between RCG and the electronic medical record software developer.
Provides copies of medical records to patients or their legal representatives after ensuring that adequate documentation is presented in order to safeguard the records from being given to the wrong party.
Develops ongoing electronic medical records orientation program for all employees through training.
Uploads and updates medical forms on the Medical Operations Training site.
Supports troubleshooting of inventory issues that arise in EMR systems.
Work with our Medical Financial team in updating point of sale data.
Assist the business with the generation of operational and medical reports coming from Seacare.
Executes Health Questionnaires entries and updates.
Supports the shoreside IT team in the guest and crew data retention alignment policy.
SeaCare workflow analysis to suggest changes to improve the way our shipboard teams execute their job.
Monitors the performance of the shipment of medical supplies interface.
Creates different types of instructional guides for users regarding new enhancements and versions of SeaCare.
Supports the interface with C-TRAC, JD Edwards, and the portal for external medical providers.
Supports updates to our SQM medical manual.
Completes daily and weekly audits to the CDC- Enhanced Data Collection system as required.
Qualifications, Knowledge & Skills:
High school graduation with excellent written and verbal communication skills.
Five years minimum of work experience with Medical Operations
Strong communication skills, written and verbal.
Demonstrated skills in database management.
Computer skills necessary to accomplish requirements of position including word processing, related facility software and internet research tools.
Focus on details and ability to work with teams remotely.
Ability to work with MS Office products, Word, Excel and other computer-based software products.
Basic understanding of the main aspects of physician and nurse education programs, nationally and internationally.
Bi-lingual English/Spanish spoken, and written skills will be an advantage.
Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to travel to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally.
Work Environment:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a computer. The employee communicates, listens, compares variables, and assesses information.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.
The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.
The work environment includes long periods sitting and working at a computer in an office/work type setting.
#LI-EG1
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
All applicants who receive a conditional offer of employment will be required to comply with the Company's mandatory COVID-19 Vaccination Policy. The Company's COVID-19 Vaccination Policy requires all employees who work from the Company's offices or whose job duties require them to travel to our U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19. If you are covered by this policy, you will be asked to complete Vaccination Attestation upon acceptance of this offer and upload proof of vaccination to the Company's human resources system on your first day of employment unless an accommodation has been granted.
Royal Caribbean Cruises
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