Administrative AssistantMultiplyMii

MultiplyMii is in search of an IT Helpdesk to work with our US client, a group of technology experts that
makes enterprise-grade technology accessible to businesses, educators, and non-profits across a breadth
of industries. They aim to integrate technology into all of your classrooms or into the boardroom,
wanting to make your team more agile and productive, or needing to fix recurring technology problems.
The IT Helpdesk will provide technical assistance on computer systems and serves as the first contact for
customers who need technical assistance over the phone, chat or email.
Beyond your experience, we are also looking for someone who is professional and possesses impeccable
English communication in written and verbal form.
This role is 100% remote work.
In this role you will:
● Providing technical support and implementation assistance to clients that require superior
technical expertise
● Working with the support ticket tracking system (open, reply, update and close support tickets)
and answer phone calls from customers
● Identifying application or environmental issues that occur during evaluation, implementation
and ongoing usage
● Investigating customers' issues and communicate them to the next level for further resolution
if needed
● Contributing to the product development based on the customers' feedback, common
problems and needs
● Providing technical consultations and knowledge transfer to sales and technical support reps,
including internal product training.
About You:
● At least 2 years of experience as IT Helpdesk or relevant experience
● Experience in troubleshooting different types of operating systems / units (windows, mac/ios,
etc)
● In-depth knowledge of computer systems and mobile devices
● Hands on experience with diagnosing and resolving basic technical issues
● Experience in using a ticketing system
● Excellent verbal and written communication skills. You know what to say and more
importantly, how to say it
● Customer service oriented nature;
● Patience in problem-solving and troubleshooting;
● Ability to quickly learn, understand and explain technical information;
● Ability to communicate technical information clearly and concisely via email and phone
● Experience with Microsoft technologies (Active Directory, Exchange, Group Policy, SQL Servers
and Reporting Services, etc).
Who are we:
MultiplyMii, a managed recruitment services company (the new aged BPO) is growing FAST and we are
currently looking for an IT Helpdesk who desires to be part of an exciting organization that rewards and
appreciates its team members.
One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way,
providing you with onboarding guidance, professional training, and attempts to cross every barrier to
success as early as possible. We are here to give you every opportunity to succeed in this job and build
yourself a stable, secure future.
Why MultiplyMii?
● Competitive salary
● Training and mentorship
● Awesome culture and work from home set-up
● SSS, Philhealth, and Pag-ibig
● Healthcare (HMO)
● 13th Month Pay
● Paid incentive leave
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MultiplyMii

Philippines
Permanent
Full-time