Admin, dining affairwhereRoyal Caribbean Cruises

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
POSITION SUMMARY:
The function of the Administrator role is to provide operating support for Dining/Affair Where Applications, maintenance of the dining screens in AS400 and Shoreside support for the Royal fleet. Responsible for maintaining F & B Product inventory generating upwards of $6 million annually in pre cruise advance revenue with the management of 9.6 million product seats annually. The administrator is responsible for analyzing dining counts, PCP inventory, and maintaining the Affair Where application for entertainment schedules for the fleet. The position is essential for Web support for inventory for Specialty Restaurants, beverage packages and onboard activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound calls, emails and faxes from internal customers, answering and assisting with general questions, dining requests, executive escalations, pre or post dining issues
Analytical review of seating counts fleetwide
Entry of PCP inventory for F & B products in Silver Where application, 9.6 million seats annually
Coordinate PCP inventory for Specialty Restaurants/ PCP events for Pre-Cruise Planner Desk
Manages Affair Where locations for group amenities, group accounting
Implements As400 Dining Deployments/Redeployments as directed by Revenue Department
Monitors shipboard table assignments/allocations and dining file exports
Deploys Affair Where templates and entertainment schedules fleetwide
Process Group Specialty Reservations and administer costs in Affair Where
Weekend duty for troubleshooting fleet system issues
FINANCIAL RESPONSIBILITIES
List any responsibilities for budget, expenses and/or achievement of revenue targets in US Dollars.
Responsible for ensuring specialty restaurant inventory is available for sell on the RCCL website in order to generate pre-cruise revenue in approximately $6 million annually. Makes decisions according to Specialty Restaurant guidelines and available inventory, approving exceptions and ensuring correct costs are applied to reservations.
Reporting for specialty as needed.
KNOWLEDGE AND SKILLS:
Excellent verbal and written skills; literacy and fluency in English
Detail oriented with good organizational and time management skills
Good problem-solving skills
Strong computer skills in Windows, Excel, Hyperion Reporting, Lotus Notes, Microsoft Word, PowerPoint,
Preferred but not required; knowledge of as400 (RCCL Reservation system for groups & individual reservations), Affair Where, administration a plus
QUALIFICATIONS
High School graduate required; some college preferred.
2 years year reservations required with group experience a strong plus.
Must have excellent verbal and written communication skills.
AS/400, Microsoft Word, Excel, Hyperion (or other database application), and Lotus Notes knowledge required.
EXPERIENCE:
At least 5 years cruise industry experience, familiar with onboard ship functions.
Experience with working on special projects also preferred.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business guidelines with ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:
Moderate ability to calculate figures and percentages.
REASONING ABILITY
to define problems, collect data, establish facts, and draw valid conclusions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate
PHYSICAL DEMANDS
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Royal Caribbean Cruises

Philippines
Permanent
Full-time