admin AssociateSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As an Admin Associate, you will be responsible for providing back-office support to the Collections Department. The purpose of your role is to manage collections teams' requests, handle administrative tasks and to deploy the collections communications tools according to the designed strategies.
How you'll contribute
Retrieval, preparation, printing and sending out of various documents and notices through various communication forms based on the set turnaround time and in accordance with the existing department's procedure and guidelines to avoid costumer complaints.
Process retrieval of client documents as requested by other collections teams
Prepare bank certifications for fully settled accounts.
Check for other related accounts of customers requesting for release of collateral to ensure that no delinquent account remains unpaid prior to giving clearance.
Perform balance reconciliation of accounts to ensure legitimate balances are collected.
Facilitate acceleration of Deferred Payment Plan balance requests to incorporate all remaining installment balance to the outstanding obligation
Consolidate, prepare, and endorse past-due accounts for Application of Assignment requested by other collections teams to the Financial Control Division (FINCON).
Incorporate changes to client's pertinent demographic information upon request subject to review and validation to ensure that request was placed by the client
Ensure all communication templates and procedures designed by the Strategist are used accordingly for all communication to clients.
Extract lists of qualified accounts for SMS and Voiceblast from raw data based on designed strategy and send the lists to the Dialer Specialist within the set turnaround time for dialer upload.
Extract lists of qualified accounts for collections letters and correspondence (notice of endorsement, etc.) from raw data, prepare the letters and correspondence and send them out to the assigned accounts.
Prepare letters for loans and cards accounts with reports of a returned check based on approved template to inform clients of their bounced check.
Consolidate and prepare documents and sheets required for field visits (field visits and repossessions) and dispatch them to the respective Agent handling the Field Visit.
Monitor and reach the yearly and monthly KPIs (Daily upload and endorse of the customers via specific communication channel, accuracy of admin function).
What we're looking for
Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking, and Information Technology
With at least 1 year relevant experience
Good oral and written communication skills
Satisfactory knowledge of Microsoft Apps (Word, Excel, Powerpoint, etc.)
Detail-oriented and able to work with minimal supervision
Good organization skills / works systematically
Team player with good problem solving and critical thinking skills
Capable of multitasking
Able to identify areas for improvement and innovation
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Security Bank

Alabang, Muntinlupa City
Permanent
Full-time