Admin AssistantPioneer Your Insurance

AN OVERVIEW OF YOUR ROLE:
To prepare, manage, and release renewing policies. Provide operational support to frontline channels and customers.
Key Responsibilities:
1. Entertaining telephone and email requests for a range of requests relating to Pioneer products within turnaround times.
2. Liaising with adjacent departments to maintain prompt turnaround times.
3. Monitoring the progress of and enforcing company guidelines surrounding premium collection.
4. Implementing customer retention strategies.
5. Encoding policy information for endorsements and renewals in the system.
6. Communicating vital information to relevant stakeholder groups.
Qualifications & Experience:
Graduate of any bachelor's degree course
Proficient in Microsoft Word and Excel
Data entry experience is an advantage
Customer service experience is an advantage
Basic understanding of insurance