Account mangerAmeeratel.com

We are looking for an Account Manager to create long-term, trusting relationships with our customers.
The Account Manager is the person in charge of managing a company's relationships with its customers,
developing new business from existing clients, and actively seeking new sales opportunities.
Experience in customer service and have a strong knowledge of the call center industry.
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Ensure the timely and successful delivery of our solutions according to customer needs and
objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external
stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales
quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed
Communicates with the client concerning the business reviews, operational results and participate
in client's meetings and align to the general strategies and actions aiming to improving the level of
satisfaction of the client
Translate the yearly clients feedback to actions aiming at improving the level of satisfaction of the
client and meeting the communicated objectives.
Applies operational, qualitative and business analysis of account performance.
Conduct process improvement opportunity analysis on all assigned projects in order to improve the
performance.
Requirements:
Proven work experience as an Account Manager, Key Account Manager, Sales Account
Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an
organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM) and MS Office (particularly MS
Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining
sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field
Ameeratel.com

Cebu City, Cebu
Permanent
Full-time