ACCOUNT MANAGERIDEAL DREAM SERVICES INC.

JOB DESCRIPTION
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
 
Responsibilities
Work cross functionally within the company to communicate with all stakeholders in customers' success
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth within our platform
Manage all reporting about the health of customers' accounts
Communicating with clients to ensure that all of their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure that they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client’s desires
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
JOB QUALIFICATION
Qualifications
Previous account management experience of at least two (2 years)
Articulate and well accustomed to a client facing role
Willingness and ability to travel
Satisfactory problem-solving skills to help resolve customer complaints or needs
Excellent verbal and written communication skills to communicate product ideas to clients
Up-to-date understanding of the industry’s consumer behavior
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Exceptional analytical skills for analyzing client data
Time management and multitasking skills in order to handle multiple tasks and clients at once
Advanced motivational and negotiation skills
Strong organizational skills and attention to detail
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Business Studies/Administration/Management
Specialization
Retail Sales
JOB BENEFITS
Commission
Retail, BASIC COMPUTER KNOWLEDGE