Account ManagerGuerilla Staffing Solutions

The Benefits:
13th Month Pay
15-Days Annual Leave
Maternity, Paternity & Solo Parent Leave
Social Security System
PhilHealth
Pag-Ibig
HMO
Personal Accident Insurance
Annual Medical Health Check
Milestone Tokens
Team Building
Referral Bonus
and more
The Responsibilities:
Supporting potential clients during the on-boarding process, preparing them to register for the first time.
Responding to queries, complaints and requests from centres via email and telephone as their main contact.
Building positive relationships with centre contacts through regular contact.
Maintaining records of all contact with clients using CRM system
Liaise with other departments to facilitate a smooth customer journey
Undertake other duties considered within your skill and competence to assist the smooth running of the business as required.
Champion the organisation values at all times to model behaviours to wider team staff.
The Requirements:
Have excellent verbal and written communication skills.
Be organised and able to prioritise your workload.
Be driven to meet deadlines to promote customer service.
Be dedicated to providing world class customer service.
Be able to think on your feet and respond to customer demands and solve problems.
Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
Be comfortable working to set standard operating procedures.
The Work Set-Up:
Work onsite
8 hour work shift
Monday to Friday
Night Shift
The Location:Clark Freeport Zone, Pampanga (Watch this video to get directions)
Who we are:Guerilla Staffing Solutions is an Australian-Filipino family-owned business. We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role