Account ManagerNinja Logistics sdn bhd

Job Description : The Account Manager's responsibility is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situat Job Description : The Account Manager's responsibility is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situations and escalations as they pop-up. This role is both a vanguard and a firefighter - the JAM will be who the clients will reach out to, and is in the best position to assist them. Duties and Responsibilities Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language Execute day-to-day operational tasks that deal with aligning Ninja Van's and client's systems Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole. Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management. Manage newly onboarded/existing accounts, ensuring that all the clients' needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van. Responsible for keeping the client connected and ensuring their stickiness to the company's service by maintaining good and positive relations and consistently responsive to all communication channels. First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results. Familiar with all legs of operations and ensures the process flow of the clients' parcels are moving seamlessly and well monitored. Maintain growth of the shippers' business/volume and trust. Minimum Qualifications Bachelor's Degree in any business related course At least 3 years related working experience (preferably with background in logistics/operations/e-commerce) Good communication and presentation skills Problem solving and analytical skills Proficient in MS Office/Google Suite, especially Excel Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the "Notice") and consent to the collection, use and/or disclosure of your personal data by Ninja Express Tech Philippines, Inc. (the "Company") for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
Monster

Philippines
Permanent
Full-time