Account ManagerLamudi

Lamudi Group is an online real estate marketplace with active operations penetrating the majority of the market in Mexico, Philippines and Indonesia. We were founded in 2014 and recently acquired by an established investor in the real estate industry, EMPG Group. Lamudi has been pushing boundaries in the PropTechspace and is looking at dominating the Asian market with new products and services that will service the growing need in the real estate business.
The opportunity:
As the Account Manager of Lamudi, your mission is to ensure that Lamudi clients stay our clients for their entire time as a professional in real estate - and you shall make sure it will be this way by providing the best level of customer service.
You are great at:
Client onboarding and training in the usage of the website (through phone)
Assisting in the (re-) collection/updating of clients' property listings
Monthly touchpoint/call with each client to ensure top customer service level
Ensuring all client concerns & complaints are addressed and ideally solved within 24 hours of the complaint
Ensuring up to date payments of all clients
Administrating of all activities + results in Salesforce & other trackers
What it takes:
Very strong communicator both in written and verbal skills (particularly over the phone)
Good at building + maintaining relationships
Very strong sales & negotiation skills
Fluency in spoken & written English
Well-organized and structured working style
Team Player
Lamudi

Philippines
Permanent
Full-time