Account Manager | with hiring bonus!Medspecialized, Inc.

MedSpecialized, Inc. is looking for an Account Manager!
General Description:
 
The Account Manager manages client portfolio and is responsible for maintaining the standard of client care and coordinates with other departments to address any issues or concerns of the clients.
Work Schedule and Arrangement: 10 PM -7 AM, Office-based
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities:
Manage client's portfolio on average of 50-60 clients on a day to day basis. 
Establish and maintain strong client relationships through regular close contact, frequent phone calls, email communication, and meetings online 
Provide timely and consistent communication to clients and internal teams.
Answer inbound calls and emails regarding client issues effectively and efficiently  
Actively handle upgrades and upsells value added services 
Relay client issues to the appropriate teams including Cloud Support, Helpdesk, Vonage Team, etc. if items cannot be resolved at the account manager level
Follow up on client issues within 24-48 hours with updates 
Monthly status report meeting with Team Lead and Manager 
Weekly team meeting client reports 
Ensure client information in tools are accurate and up to date 
Updating, adding, and verifying client contact information in ConnectWise monthly, making sure to mark key contacts such as office managers, physicians, etc.
Send in tickets to helpdesk and cloud support team for issues and other related client concerns.
Schedule and Meet with the client on a quarterly basis.
Document all client communication in tools
Requirements:
Physically fit to work in a BPO setting
College graduate of any program (Fresh Graduates are welcome to apply!)
Good English verbal and written communication skills
Strong attention to detail and multi tasking skill
Can work well with a team
Good Customer Service, Planning and Organizing Skills 
Proficient in Microsoft (Excel, Word etc) and Google (Gmail, Spreadsheet, Docs, Slides etc.) applications 
Salary and monetary benefits (in PHP):
Monthly salary of 18,000 (not including bonuses) 
New hire bonus of 5,000
Risk allowance of 2,000
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time off-public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Our Recruitment Process
Candidate Application Form
General Assessment 
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com