Account Manager (metro manila)Foodpanda

Job Description
To be the most loved everyday food and groceries destination! - that's our mission at foodpanda.
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
We are looking for an Account Managerto join our growing business!
Responsibilities:
Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager.
Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders.
Design and improve the aftersales process by streamlining the operations and the CRM system.
Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration.
Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant.
Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it.
Requirements:
Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
Highly preferred: A local of Tacloban City
Great interpersonal and communication skills in person, strong negotiation skills
A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
Endurance and perseverance in the process of follow up on partner restaurants
Pleasant personality, high level of enthusiasm and commitment
Ability to work structured and efficiently organize the communication process with our partners
Team player, self-motivated with the ability to work self-reliant
Keen interest and good understanding of building relationships with clients
What we offer
foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
We recognize top performers, welcome our newbies, and share good food!
Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.