Account Manager - clark (night shift)Talent Acquisition Solutions

Description
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager cultivates a thorough understanding of the client's business and customer base. He or she helps the client define an IT strategy ensures that creative executions adhere to it. He or she assists in presenting work to the client, and helps the client understand and value the work. The AM delivers excellent customer service to clients and represents their needs and goals within the organisation to ensure quality. He or she builds relationships with clients to encourage new and repeat business opportunities.
Responsibilities:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Reviews and contributes to all major deliverables (e.g. project plans, hardware requirements, creative work) to ensure quality standards and that client expectations are met.
- Ensures that client issues are dealt with swiftly, informing management of any problems that may arise.
- Responsible in building and maintaining strong, long-lasting client relationships
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Communicates the client's goals and represents the client's interests to the team.
- Assists the team in presenting work to the client; helps the client understand and value the work presented.
- Owns the contract and contract renewals for new work for an existing client.
- Organises and archives background material and work relating to the client's account.
- Approves change orders and invoices.
- Notifies client when requests exceed the original scope of the project; if client wishes to proceed, the account manager revises project description accordingly.
- Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
- Is aware of and pursues opportunities for account growth and new business.
- Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understands company capabilities, and effectively communicates all offerings to the client.
- Reports to management, providing regular input on all account activity, including status and call reports on a weekly basis.
Requirements:
- Must have strong written and speaking fluency with English
- Proven account management skills required in order to create, maintain and enhance customer relationships
- Minimum 3 years of account management experience
- A background in and an understanding of Information Technology strategies
- Experience in delivering client-focused solutions based on customer needs
- Excellent listening, negotiation and presentation skills
- Extremely detail oriented
- Technical competence (understanding of software, hardware, networks, etc.)
- Motivated, goal oriented, persistent and skilled at negotiation
- High level of initiative; works well in a team environment
- Skill in providing an exceptional customer service
- Skill in verbal and written communication to analyse, interpret and address customer needs
- Ability to interact effectively with all levels of management and US customers
- Knowledge of customer experience management (CEM) best practice.
- Excellent written and oral communication skills
- Plans and carries out responsibilities with minimal direction
- Handles stressful situations and deadline pressures well
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Knowledge: Linux
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  Today, 08:33 AM (updated)
Work type
Full Time