account Management executiveMedspecialized, Inc.

MedSpecialized, Inc. is looking for a Account Management Executives!
EARN UP TO 23K PER MONTH!
Salary range: Php21,000 - Php23,000 per month
*Terms and conditions apply.
WORK FROM THE COMFORTS OF YOUR HOME!*
*The Account Management Executive new hire is expected to work from home for the mean time due to COVID. Once everything is back to normal, the Account Management Executive new hire will be expected to report in either our IT Park or JY offices in Cebu.
General Description: The Account Manager Executive manages client portfolio and is responsible for maintaining the standard of client care and coordinates with other departments to address any issues or concerns of the clients.
Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities:
Manage portfolio of 50-60+ clients at one time remotely
Establish and maintain strong client relationships through regular close contact through frequent phone calls, email communication, and meetings online
Contact each client via phone call or online meeting at a minimum of once a month
Complete IMS Bootcamp and pass all trainbacks with a 90%+
Answer inbound calls and emails regarding client issues effectively and problem solve at the account manager level
Escalate client issues to the appropriate teams including Support, Implementation, QA/Development, etc. if items cannot be resolved at the account manager level
Follow up on client issues within 24-48 hours with updates
Monthly status report meeting with TL and Manager
Weekly team meeting client reports
Ensure client information in MOS is accurate and up to date
Updating, adding, and verifying client contact information in MOS monthly, making sure to mark key contacts such as office managers, physicians, etc.
Create cases in MOS to coordinate IMS Build updates, server migrations, and other IT related updates
Document all client communication in MOS
Effectively manage task assignments (IMS updates, escalations, weekly meeting reports, webinars, reference)
Requirements:
College graduate of any program
Strong attention to detail and multi tasking skills
Can work well with a team
With at least 1 year Customer Service experience
Proficient in Microsoft applications
Good English verbal and written communication skills
Willing to work during holidays and weekends
Willing to work in either our Cebu IT Park or JY office
Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:
Relocation allowance for new hires (from Outside Cebu)
Free lunch/dinner and unlimited coffee and ice cream daily
Health insurance with 1 free dependent
Life insurance
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Performance and Attendance Incentives
International travel opportunities (India and US office)
Paid time off-public holidays, vacation, and personal time off
Discounted Anytime Fitness Gym membership
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offer may go higher or lower. Pro tip: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com
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Jazz

Cebu
₱21,000-23,000 per month
Permanent
Full-time