Account leadMagic, Inc.

Job Description
Why does this role exist
We are looking for a Magic Professional Account Lead who will be in a full-time, entry-level management leadership role and will be responsible for handling the company's top clients and managing a team of virtual assistants (VAs).
The impact you'll make:
Account Management - Work with the clients to drive further growth into their business/es and serve as the main point-of-contact for all VA and quality-related concerns.
Quality Control - Monitor and manage the quality of the VAs output and strategies for handling new tasks, as well as the general quality of communication.
Assistant Support - Provide necessary support to assigned VAs throughout their shifts.
Requirements:
Must have 1 to 2 years prior experience in managing a team or supervising freelancers
Proficiency in Google sheets and the ability to learn new software platforms
Prior experience in communicating and handling clients is a plus
VA experience is a plus
Your superpowers are
Excellent English communication skills, both verbal and written
High attention to detail and due diligence, adaptable, good at multitasking, strong grit and fortitude.
Able to meet established deadlines
Strong interpersonal relationship skills and can motivate team members.
Very dynamic team player.
Can adapt to a start-up work environment.
Resourcefulness, determination, and resilience
Ability to handle multiple projects, establish priorities, and be flexible and organized
Ability to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
You should apply if...
You have a high level of accountability and ownership to taking pride in helping scale the business of clients by understanding their business needs
You have leadership qualities to effectively manage virtual assistants under your team
You have the desire and excitement to learn new tools, processes, and systems.
You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
You are Proactive, see potential problems before they happen, and aren't afraid to speak up/challenge the status quo.
You have a strong work ethic and a can-do attitude when faced with challenges
You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, etc.), and communicate (and often over-communicate) well in writing.
You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you're perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
Personal Qualities
People who can innovate
People who can motivate other team members
People who are adaptable to work in a startup environment.
Gritty and passionate