Account Executive, corporateSterling

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Job Title: Account Executive, Corporate
Department: International Sales
Position Type: Full-Time
Location: McKinley, Temporary Work-From-Home due to Pandemic
About the Role: The main function of this role is to be a frontline advocate and proactive advisor for Sterling Canada's midsize programs in bringing about win-win solutions. This requires acting as a liaison between various internal departments and our customers to ensure background screening programs are running seamlessly through issue prevention and though leadership Building relationships with clients, based on trust, through insightful and meaningful engagements is the heart of this role.
This Is What You'll Do:
Serve as a consultative liaison and the primary point of escalation/engagement with specific client accounts to protect and grow revenue of the account
Proactively monitor volumes and revenue to ensure the treatment strategy is appropriate and to identify/ascertain reasons for and address significant fluctuations
Act as a customer advocate to drive improvement in the customer and candidate experience across the business
Represent Sterling well to ensure process consistency and operational efficiency wherever possible
Act as a subject matter expert to drive proactive changes in your account base, to maximize both internal efficiency and customer satisfaction
Liaise with client facing teams around the world to support growth of accounts with a global footprint
Conduct Business Reviews
Share best business practices with clients
identify potential opportunities and follow through with existing partners
Act as one-stop-shop for existing partners, providing day to day support and expert guidance to keep programs running smoothly
No suspension in the last 6 months
No active CAP written warning on file
No attendance issues (no active written warning on file) and zero instance of No Call/No Show
Must have a performance rating of at least 2.0/Successful in the most recent performance review
Must have at least 1 year tenure in his/her current role (if applicant is from a different department) or at least 6 months tenure if coming from the same department/LOB
This Is What We're Looking For:
Working knowledge of Sterling applications and processes
Business Acumen and passionate about helping people
Ability to listen with intent to truly understand and comprehend client concerns and come up with feasible strategies and solutions with long term effectivity
Unafraid to think outside of the box and explore creative strategies and solutions for client engagement and inquiries
Able to adapt to quickly changing situations while maintaining personal integrity and corporate values
Strong attitude towards learning and development
Passionate about building and maintaining successful client relationships
A self-starter and have an ability to see the process through from start to finish
Ability to work well under pressure with time-sensitive projects
Ability to prioritize tasks and respond/escalate appropriately
Possess exceptional follow-up skills and is able to resolve issues quickly, effectively, and independently
Capable of handling client calls and e-mails day to day
Probationary Standards:
Client Retention
Productivity
Proactive Contact
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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