account CoordinatorCBRE

Job Description
SKILLS & QUALIFICATIONS:
Knowledge of customer service principles and practices
Demonstrated problem-solving and critical thinking skills
Proficiency with MS Office (Outlook, Excel, Word) and other systems
Demonstrated professional verbal and written communication skills
Familiar and comfortable with making outbound calls
Able to excel in a Performance Based Culture.
Required to meet weekly targets for Utilization, Number of Work
Orders worked, Talk time and Actions per ticket
EDUCATION & EXPERIENCE:
High School diploma or GED (General Education Degree) required. Associate's or Bachelor's degree preferred.
Customer service-related experience required
Previous facilities management experience preferred
Project management or trade experience / expertise helpful
Engineering and/or Maintenance related experience/training preferred
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS:
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE:
Ability to calculate simple figures such as percentages.
REASONING ABILITY:
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
SCOPE OF RESPONSIBILITY:
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.