access Transport strategy and planningGlobe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description Responsible for the completion of circuit installation endorsement coming from the Enterprise Service Delivery team. Ensuring the equipment installed at B2B customers are done timely, within standards and in accordance with the Circuit Engineering Work Plan. Provide assistance to support teams in terms of opportunity handling specific to serviceability. Analyze field installation from other provider and recommend practices to adopt as an improvement to the existing processes.DUTIES AND RESPONSIBILITIES:A. ORGANIZATIONExecutes strategies work plans in order to achieve department, business and financial goalsB. CIRCUIT IMPLEMENTATION MANAGEMENTResponsible for B2B circuit installation that includes circuit reliability testing and customer application testing required in the acceptance of circuitProvides assessment and execute implementation of complex high revenue and high-profile customer accounts, coordinating with various functional groups within Globe and outside the organization to ensure timely deliveryAnalyzes the work order received and examines the technical requirements, prepares and arranges for resources in coordination with the involved support groupsPerforms audit and acceptance on the completed projects by outsourced services following the guidelines set standardsConducts acceptance which includes validation of last mile facility installed such as fiber optics and microwave radios are in accordance with the Circuit Engineering Work PlanC. READINESS & ABILITY TO SUPPORT BUSINESS NEEDS/BUSINESS CONTINUITYWorks with stakeholders to identify priority orders and raises issues that may be encountered at the onset by assessing and evaluating complex work orders for implementationEnables self-learning and skills development to adopt to technology advancementsD. TOOLS, PROCESS/POLICIES DEVELOPMENT & IMPROVEMENTParticipate in problem resolution encountered as the implementation process progress in order to improve/develop internal processesGathers information, priorities and updates from different groups by attending meetings, cascades and collaborations so that work is aligned towards priorities and objectivesSecures and maintains company resources and ensures procedures conform to Globe policies, guidelines and standardsTo be knowledgeable in operating various test equipments and performing variety of application testE. REPORTING REQUIREMENTProvides individual reports on performance and accomplishmentsProvides timely update to internal and external customers as neededKPIs:Percentage MET on installationServiceability of opportunitiesAchieve satisfactory NPS ratingTOP 3-5 DELIVERABLES:Implementation of installation orders supporting the attainment of B2B financial goalsApplies project management principles and practices during the implementation, monitoring and completion of projects, ensuring efficiency and effectivenessEvaluates, interprets and decides on difficult scenarios to systematically choose the appropriate course of action to address the situationUtilize technology fundamentals guarantee workability and interoperability of the circuit with respect to customer requirementIdentifies areas for improvement based on the actual performance of duty and from observing other provider while performing field worksEqual Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.Globe's Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom

Philippines
Permanent
Full-time