https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=22001002&lang=en
PH
Job Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Trainer looking for a global career, do not miss this opportunity!
As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
Train a select team of outstanding Customer Service Consultants: To make a difference for end-users, by training new hires in customer service skills and client product and process
Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
Analyze performance and create TNI (training need): Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role
Teamwork: To join a supportive team environment where collaboration is critical to providing the best experience for our customers
Qualifications:
Our most successful candidates will have:
At least 2-3 years of work experience as a Trainer, preferably with Banking/Financial Experience
Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements
Willingness and ability to work in a shifting or graveyard schedule
Sutherland
PH
Job Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Trainer looking for a global career, do not miss this opportunity!
As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
Train a select team of outstanding Customer Service Consultants: To make a difference for end-users, by training new hires in customer service skills and client product and process
Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
Analyze performance and create TNI (training need): Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role
Teamwork: To join a supportive team environment where collaboration is critical to providing the best experience for our customers
Qualifications:
Our most successful candidates will have:
At least 2-3 years of work experience as a Trainer, preferably with Banking/Financial Experience
Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements
Willingness and ability to work in a shifting or graveyard schedule
Sutherland
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
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Sutherland
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Position 22001002_en - lead- Technical training recruited by the company Sutherland at Pampanga, Joboko automatically collects the salary of , finds more jobs on 22001002_en - Lead-Technical Training or Sutherland company in the links above
About the company
Sutherland jobs
Central Luzon