22000881_en - Consultant - collections supportSutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=22000881&lang=en
PH
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant - Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer's debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence.
Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop's service standards.
Consistently Deliver: Achieve all agreed KPI's. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications:
English proficiency language skills (maintain an English conversation, be able to read and write in English)
Negotiation Skills
Collection Skills
Able to work positively in a fast-paced, changing environment.
Ability to multitask and have excellent organizational skills.
Building rapport, be able to show empathy
Effective Communication skills
Working knowledge of PC Environment
Comfort and familiarity with desk top tools
High School Diploma is required (Bachelor's degree is a plus)
Experience working in a customer-centric environment is a plus
Experience working in finances related field is a plus
Experience working in collections is a plus
Sutherland

Pampanga
Permanent
Full-time