https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21005225&lang=en
PH
Job Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Training Expert who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Training Expert looking for a global career, do not miss this opportunity!
As a Training Expert, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
Responsible for the delivery and evaluation of soft & technical skills training
Utilize appropriate delivery techniques in a blended/scenario/transmission/self-based learning environment
Engage audience participation through active learning techniques
Provide Coaching & Feedback and supervision
Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners as needed
Identify learner gaps and address with appropriate training solutions
Develop non-classroom communication and training materials
Assess participant and class performance in FT/CST & Nesting
Participate in minor client interaction (include effective curriculum feedback and client visits)
Perform other related duties and assignments as required and as assigned by supervisor or manage
Qualifications:
Our most successful candidates will have:
College graduate of any discipline or equivalent tenure experience in relevant field
Knowledge / understanding of Customer Relationship Management
At least 4 years experience in the same capacity
Strong understanding of process transformation services (SL, Quality, voice / data metrics, etc.)
Flexible when it comes to schedule
Excellent facilitation and process transformation services knowledge
Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner
Ability to be pro-active in developing trust and professional rapport with Team Managers; work as a team-player
Ability to efficiently manage time and to be able to effectively track training criteria (attendance, test scores etc.)
Strong analytical skills
Sutherland
PH
Job Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Training Expert who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Training Expert looking for a global career, do not miss this opportunity!
As a Training Expert, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
Responsible for the delivery and evaluation of soft & technical skills training
Utilize appropriate delivery techniques in a blended/scenario/transmission/self-based learning environment
Engage audience participation through active learning techniques
Provide Coaching & Feedback and supervision
Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners as needed
Identify learner gaps and address with appropriate training solutions
Develop non-classroom communication and training materials
Assess participant and class performance in FT/CST & Nesting
Participate in minor client interaction (include effective curriculum feedback and client visits)
Perform other related duties and assignments as required and as assigned by supervisor or manage
Qualifications:
Our most successful candidates will have:
College graduate of any discipline or equivalent tenure experience in relevant field
Knowledge / understanding of Customer Relationship Management
At least 4 years experience in the same capacity
Strong understanding of process transformation services (SL, Quality, voice / data metrics, etc.)
Flexible when it comes to schedule
Excellent facilitation and process transformation services knowledge
Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner
Ability to be pro-active in developing trust and professional rapport with Team Managers; work as a team-player
Ability to efficiently manage time and to be able to effectively track training criteria (attendance, test scores etc.)
Strong analytical skills
Sutherland
Other Info
Tarlac City, Tarlac
Permanent
Full-time
Permanent
Full-time
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Sutherland
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Position 21005225_en - Trainer recruited by the company Sutherland at Tarlac, Joboko automatically collects the salary of , finds more jobs on 21005225_en - Trainer or Sutherland company in the links above
About the company
Sutherland jobs
Central Luzon