https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21002498&lang=en
PH
Job Description:
Responsibilities:
The Banking and Finance Trainer will be responsible for delivering Training to our new hires and existing staff using various teaching tools and resources. Develop non-classroom communication and training materials - for e.g.+. handouts etc.; prepares accurate and meaningful internal and external training reports. Responsible for self-skilling & certification during periods of un-activity (New Hire). Perform other related duties and assignments as required and as assigned by the Training Manager.
The Trainer must be performance driven who is eager to innovate new opportunities for their curriculum development.
The role will encompass:
Provide Training to new and existing employees
Develop and deliver training plans and curriculum to classes up to 25 FTE
Develop and utilize a variety of creative teaching techniques
Develops and delivers Training plans to include knowledge assessments
Completes in/out class audits and deep dives
Maintain current reporting on Training progress, effectiveness and improvements
Accountability re staying informed on client changes, products and processes
Complete monthly Training phone time- 4hrs
Provides reporting re new hire performance 0-30 days
Accountable for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM.
Coaching, Development & Performance Management of the new hires and VTFs
Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines
Responsible for the throughput & New Hire Attrition - as deemed by the upstream processes - 0 - through end of Nesting + 30 days (varying degrees of accountability).
Responsible for achieving 0-30 days cycle KPI's and consistently improving them.
Recommending and initiating process changes as part of continuous improvement.
Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients.
Proactively engages and manages the operating-center service delivery relationship.
Interact and comply with all Client Internal & External Audit requirements.
Collaborate, influence and partner with Training Manager and support partners.
Represents Training in all relevant strategic and tactical forums, internal & external for Banking Programs.
Partners with Service Delivery/Quality to determine needs and gaps within assigned program
Proactively seeks to improve Training Delivery for the program via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.
Lead special projects or new business developments that require specialized training attention.
Participates in weekly/bi-weekly/monthly/quarterly performance reviews with Training Managers, SD & Client as required.
Qualifications:
Position Requirements:
Bachelor's degree in related field - Accountancy / Economics / Finance / Business Mgmt/ Education.
3+ years of proven BPO experience hands on operations management, process improvement would be an added advantage.
Team player with proven experience working with internal support partners and client organizations.
Possess excellent oral and written communication skills
Advance knowledge in MS Office (Word, Outlook, Excel, and Power Point).
Desire to train, coach and develop employees.
Excellent Leadership, business communication, presentation & negotiation skills
Time Management & Prioritization to meet deadlines.
Problem solving & solutioning through Needs/Learner/Context Analysis
Multilingual skillset would be an added value.
Sutherland
PH
Job Description:
Responsibilities:
The Banking and Finance Trainer will be responsible for delivering Training to our new hires and existing staff using various teaching tools and resources. Develop non-classroom communication and training materials - for e.g.+. handouts etc.; prepares accurate and meaningful internal and external training reports. Responsible for self-skilling & certification during periods of un-activity (New Hire). Perform other related duties and assignments as required and as assigned by the Training Manager.
The Trainer must be performance driven who is eager to innovate new opportunities for their curriculum development.
The role will encompass:
Provide Training to new and existing employees
Develop and deliver training plans and curriculum to classes up to 25 FTE
Develop and utilize a variety of creative teaching techniques
Develops and delivers Training plans to include knowledge assessments
Completes in/out class audits and deep dives
Maintain current reporting on Training progress, effectiveness and improvements
Accountability re staying informed on client changes, products and processes
Complete monthly Training phone time- 4hrs
Provides reporting re new hire performance 0-30 days
Accountable for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM.
Coaching, Development & Performance Management of the new hires and VTFs
Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines
Responsible for the throughput & New Hire Attrition - as deemed by the upstream processes - 0 - through end of Nesting + 30 days (varying degrees of accountability).
Responsible for achieving 0-30 days cycle KPI's and consistently improving them.
Recommending and initiating process changes as part of continuous improvement.
Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients.
Proactively engages and manages the operating-center service delivery relationship.
Interact and comply with all Client Internal & External Audit requirements.
Collaborate, influence and partner with Training Manager and support partners.
Represents Training in all relevant strategic and tactical forums, internal & external for Banking Programs.
Partners with Service Delivery/Quality to determine needs and gaps within assigned program
Proactively seeks to improve Training Delivery for the program via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.
Lead special projects or new business developments that require specialized training attention.
Participates in weekly/bi-weekly/monthly/quarterly performance reviews with Training Managers, SD & Client as required.
Qualifications:
Position Requirements:
Bachelor's degree in related field - Accountancy / Economics / Finance / Business Mgmt/ Education.
3+ years of proven BPO experience hands on operations management, process improvement would be an added advantage.
Team player with proven experience working with internal support partners and client organizations.
Possess excellent oral and written communication skills
Advance knowledge in MS Office (Word, Outlook, Excel, and Power Point).
Desire to train, coach and develop employees.
Excellent Leadership, business communication, presentation & negotiation skills
Time Management & Prioritization to meet deadlines.
Problem solving & solutioning through Needs/Learner/Context Analysis
Multilingual skillset would be an added value.
Sutherland
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
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Position 21002498_en - trainer (banking/ Financial) recruited by the company Sutherland at Pampanga, Joboko automatically collects the salary of , finds more jobs on 21002498_en - Trainer (Banking/Financial) or Sutherland company in the links above
About the company
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