https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21001183&lang=en
PH
Job Description:
Sutherland is seeking an analytical and attentive person to join us as Professional-Workforce Scheduler. The Workforce Scheduler will be responsible for building schedule plans for assigned programs and monitoring the efficiency of schedules. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
WFM Scheduling Analyst gets to:
Be the expert: Study historical trends and actual shrinkage to change & adapt scheduling plans; Ensure scheduling efficiency
Extend support: Plan team activities such as meetings, training, and coaching sessions
Strengthen relationships: Participate in team calls to understand the project objectives, seek relevant clarifications and respond appropriately to client queries
Set the path to success: Design the research framework approach on the basis of preliminary research and allocate responsibilities
Qualifications:
Our most successful candidates will have:
1-2 years of reporting experience in the same capacity
Knowledge in CMS Avaya and other WFM Tools - knowledge in NICE IEX WFM is a plus
Ability to be pro-active in developing trust, and professional rapport with employees and team members
Proficiency MS Excel
Attention to details
Excellent communication skills. Able to communicate with stakeholders and clients confidently using the English language
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Reliability in following through with commitments and responsibilities
Ability to innovate and deploy data-driven business solutions
Ability to manage and navigate a constantly changing business environment
Sutherland
PH
Job Description:
Sutherland is seeking an analytical and attentive person to join us as Professional-Workforce Scheduler. The Workforce Scheduler will be responsible for building schedule plans for assigned programs and monitoring the efficiency of schedules. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
WFM Scheduling Analyst gets to:
Be the expert: Study historical trends and actual shrinkage to change & adapt scheduling plans; Ensure scheduling efficiency
Extend support: Plan team activities such as meetings, training, and coaching sessions
Strengthen relationships: Participate in team calls to understand the project objectives, seek relevant clarifications and respond appropriately to client queries
Set the path to success: Design the research framework approach on the basis of preliminary research and allocate responsibilities
Qualifications:
Our most successful candidates will have:
1-2 years of reporting experience in the same capacity
Knowledge in CMS Avaya and other WFM Tools - knowledge in NICE IEX WFM is a plus
Ability to be pro-active in developing trust, and professional rapport with employees and team members
Proficiency MS Excel
Attention to details
Excellent communication skills. Able to communicate with stakeholders and clients confidently using the English language
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Reliability in following through with commitments and responsibilities
Ability to innovate and deploy data-driven business solutions
Ability to manage and navigate a constantly changing business environment
Sutherland
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
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Sutherland
About the company
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Position 21001183_en - wfm s cheduler recruited by the company Sutherland at Pampanga, Joboko automatically collects the salary of , finds more jobs on 21001183_en - WFM Scheduler or Sutherland company in the links above
About the company
Sutherland jobs
Central Luzon