https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21000422&lang=en
PH
Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Trainer looking for a global career, do not miss this opportunity!
As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
Train a select team of outstanding Customer Service Consultants: To make a difference for end-users, by training new hires in customer service skills and client product and process
Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
Analyze performance and create TNI (training need): Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role
Teamwork: To join a supportive team environment where collaboration is critical to providing the best experience for our customers
Qualifications
Our most successful candidates will have:
Graduate of any 4 year Course
Education: Preferably College Graduates or Diploma holders
Language Skills: B2 English level
With at least 2 years experience in the same capacity
Basic Cultural/market sensitivity with respect to norms of the primarily North American customer
Understands and can effectively hold conversations in with North American customers (e.g. understands common references, slang, and mobility terms)
Typing skill (30 WPM, Accuracy of 85%)
Proficient in MS Office applications - Powerpoint, Word, and Excel
People Skills: Extroverts - like to socialize
Able to Adjusts his/her behavior and communication to accommodate working styles and perspectives from learners/customers with diverse levels of technical knowledge, professional backgrounds, and geographical locations
Ability to build networks within and across functions through proactive communication.
Soft Skills: Must be a self-starter, organized, and excellent with time management
Ability to maintain a high degree of confidentiality and professionalism is critical
Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
Call handling Skills: Very high Customer centricity
Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way
Solution oriented, polished etiquette
Creates a positive impression of client when interacting with customers.
Facilitation Skills: Agenda planning, active listening
Create positive interactive environment that drives learning
Ensures effective participation, facilitation through demonstration
Leadership and Work Ethics Expectations - THIS IS MANDATORY and all selected candidates must be compliant: High integrity in following client and SGS mandated processes
Set positive example with their behavior
Drives time sensitivity - is not tardy
Complete given tasks within timelines set
MUST be Flexible to work in any shift
Must handle transactions (Calls/emails/chats) to ensure knowledge retention.
Has to meet and exceed a Quality Assurance goals and other Client KPIs
Sutherland
PH
Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Trainer looking for a global career, do not miss this opportunity!
As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
Train a select team of outstanding Customer Service Consultants: To make a difference for end-users, by training new hires in customer service skills and client product and process
Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
Analyze performance and create TNI (training need): Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role
Teamwork: To join a supportive team environment where collaboration is critical to providing the best experience for our customers
Qualifications
Our most successful candidates will have:
Graduate of any 4 year Course
Education: Preferably College Graduates or Diploma holders
Language Skills: B2 English level
With at least 2 years experience in the same capacity
Basic Cultural/market sensitivity with respect to norms of the primarily North American customer
Understands and can effectively hold conversations in with North American customers (e.g. understands common references, slang, and mobility terms)
Typing skill (30 WPM, Accuracy of 85%)
Proficient in MS Office applications - Powerpoint, Word, and Excel
People Skills: Extroverts - like to socialize
Able to Adjusts his/her behavior and communication to accommodate working styles and perspectives from learners/customers with diverse levels of technical knowledge, professional backgrounds, and geographical locations
Ability to build networks within and across functions through proactive communication.
Soft Skills: Must be a self-starter, organized, and excellent with time management
Ability to maintain a high degree of confidentiality and professionalism is critical
Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
Call handling Skills: Very high Customer centricity
Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way
Solution oriented, polished etiquette
Creates a positive impression of client when interacting with customers.
Facilitation Skills: Agenda planning, active listening
Create positive interactive environment that drives learning
Ensures effective participation, facilitation through demonstration
Leadership and Work Ethics Expectations - THIS IS MANDATORY and all selected candidates must be compliant: High integrity in following client and SGS mandated processes
Set positive example with their behavior
Drives time sensitivity - is not tardy
Complete given tasks within timelines set
MUST be Flexible to work in any shift
Must handle transactions (Calls/emails/chats) to ensure knowledge retention.
Has to meet and exceed a Quality Assurance goals and other Client KPIs
Sutherland
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
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Position 21000422_en - Trainer recruited by the company Sutherland at Pampanga, Joboko automatically collects the salary of , finds more jobs on 21000422_en - Trainer or Sutherland company in the links above
About the company
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Central Luzon