20003985_en - Operations Manager - TelecommunicationsSutherland

Job Description
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.
If you are a Manager looking for a global career, do not miss this opportunity!
As a Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
KEY RESPONSIBILITIES:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
Identify the training needs that will equip the staff with fundamental skills and knowledge;
Have a thorough understanding of the various system tools and operational procedures utilized within the program;
Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.
MINIMUM QUALIFICATIONS:
· Earned a bachelor's degree in any field
· At least 6 years of work experience in the same capacity (with 2-3yrs of management experience)
· Excellent working knowledge on Microsoft Office applications
· Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
· Strong analytical skills
· Demonstrated leadership skills
Qualifications
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.
If you are a Manager looking for a global career, do not miss this opportunity!
As a Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
KEY RESPONSIBILITIES:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
Identify the training needs that will equip the staff with fundamental skills and knowledge;
Have a thorough understanding of the various system tools and operational procedures utilized within the program;
Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.
MINIMUM QUALIFICATIONS:
· Earned a bachelor's degree in any field
· At least 6 years of work experience in the same capacity (with 2-3yrs of management experience)
· Excellent working knowledge on Microsoft Office applications
· Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
· Strong analytical skills
· Demonstrated leadership skills
Sutherland

Tarlac City, Tarlac
Permanent
Full-time