Jobs e commerce At Quezon

Great Deals E-Commerce Corp

MetroManila, Quezon, Quezon, ManilaSalary: Agreement

JOB SUMMARY:A Sr. E-Commerce Associate leads in the development of annual brand plans for relevant to effectively utilize these systems. Understands E-commerce, metrics, activations and tools

Acquire Intelligence

MetroManila, Quezon, Quezon, ManilaSalary: Agreement

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!POSITION DESCRIPTION E&G Sales Support Specialist Site: Technoplaza 2, Eastwood (Hybrid set up after 6 months - subject to performance review) Reporting to: Direct Manager/Supervisor Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn. A SNAPSHOT OF YOUR ROLE You'll be part of our in-house Vocus E&G National Sales Support team. As an Enterprise Sales Support Specialist, you play a vital role in the Vocus business by providing effective, prompt and accurate responsiveness to Enterprise, Corporate, SMB and Channel Partner business sectors through all mediums and able to provide first-rate assistance to our AU Account Managers for them to maximize their sales opportunities. This role assists in achieving a seamless transaction with sales orders, reports and management accounts required. Your day could see you: Order Processing via platforms preferably Salesforce and APDS Raising Deal Support Request via Salesforce and liaising with counterparts - Sales Support, Sales Operations, Legal, Solutions Consultant, Billing and Credit teams Generating billing reports and/or providing invoice copies Raise Opportunities and Quote on Salesforce - Vocus and Voice products Raise New Billing ID via Tulip CRM NextDC Back Bill Generate Service Order and sent via congasign to the customer Completing account audits - provide lists of services, contract start/end dates, site address, product, costs, etc. Ad Hoc projects- vary depending on specific task Assists in qualifying sites for the Sales team Key Responsibilities: Ensure high level of efficiency and accuracy Ensure all Account Managers and counterparts have positive experience Provide clear and accurate information to all Partners whilst maintaining the highest standard of customer service Meet all required KPI's Identify Account Manager's needs to deliver quality solutions Manage both an individual workload and tasks allocated to the team Write and respond to emails in an appropriate and professional manner Meet Ad Hoc tasks in the required timeframe Consistent follow-up with the Account Managers for all pending cases to achieve the best outcome for both the business and customer A BIT ABOUT YOU At least 2 years solid Telco background and/or B2B Sales experience Customer/Client Facing- interact, engage and provide front-end support Strong problem solving, analytical and resolution skills Excellent communication, interpersonal and negotiating skills Excellent time management skills Ability to work both autonomously and within the group and Onshore team A proactive, initiative, flexible and positive attitude High attention to detail, with motivation and focus Team and customer focused Intermediate computer skills Proficient in MSO and/or Google Suite applications Approachable with a "Can Do' attitude WHAT SUCCESS LOOKS LIKE Uninterrupted business operations. Highly satisfied customers. Achievement of KPIs. Highly motivated and high-performing workforce. WHAT WE VALUE We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don't take ourselves too seriously, just our results. Join the A-Team and experience the A-Life! Acquire Intelligence

Shopee

Quezon, QuezonSalary: Agreement

of 4 years experience in Supply Chain & Logistics IndustryExperienced in e-commerce fulfillmentOther tasks related to the operations of the hub. Shopee

Great Deals E-Commerce Corp

MetroManila, Quezon, Quezon, ManilaSalary: Agreement

About Us: Great Deals E-Commerce Corporation is a leading player in the e-commerce industry with accounting standards and regulatory guidelines.Why Join Us? At Great Deals E-Commerce Corporation

Great Deals E-Commerce Corp

MetroManila, Quezon, Quezon, ManilaSalary: Agreement

JOB SUMMARY:Business Solutions Manager oversees and optimizes an organization's business processes to improve efficiency, reduce costs, and enhance overall performance supporting Commercial. BSM creates and analyzes workflows, identify areas for improvement, and implements changes to streamline operations. This role is crucial for ensuring that processes align with the company's strategic goals and contribute to its success.DUTIES AND RESPONSIBILITIES: Develop new processes or reengineer existing ones to optimize workflows and enhance efficiency. Oversee the implementation of process changes, automation, coordinating with different teams, and ensuring a smooth transition. Continuously monitoring the effectiveness of implemented processes, gathering data, and making adjustments as needed. In-charge of all UAT testing and training of system migrations relating to commercial. Responsible for process documentation and work scope requirements gathering for any product development or tools selection. Work with various departments and stakeholders to gather input, address concerns, and ensure buy-in for process changes. Manage stakeholder engagement and coordination to ensure the deadlines and requirements of the job are met. 8. Other tasks that may be assigned from time to time. JOB SPECIFICATION: Bachelor's degree, ideally in Business-related, or other relevant disciplines. At least 5 years in Project Management, preferably in e-commerce platforms or the retail industry. Experience in platform handling is a plus. Demonstrates a clear understanding of the company's vision and mission and is able to effectively communicate them to others. Maintains a thorough understanding of company rules and regulations, and consistently adheres to them in all work activities. Can adapt and learn new systems launches and is able to effectively utilize these systems. Understands E-commerce, metrics, activations and tools. Knowledge in promo enrollment and product listing. Is a self-starter who can work independently with minimal supervision, demonstrating a high level of initiative in all work activities. Possesses a strong command of basic Microsoft functions (Word, Excel, PowerPoint), with the ability to use these tools effectively in a professional setting. Possesses understanding of key business drivers and financial systems. DATA PRIVACY CONSENT FORMBy signing this Form, you as the data subject hereby authorize Great Deals E-Commerce Corporation ("GDEC"), its agents, representatives, and officers, to collect, process, use, update, or disclose your personal information, and hereby ratify such previous actions of GDEC, in accordance with its Data Privacy Statement, the Data Privacy Act, and other relevant Data Privacy laws, including the rules, regulations, advisories, and memoranda issued by the National Privacy Commission. This is to establish, confirm, review, or update my records, manage the information provided therein, conduct customer risk, capacity, and suitability assessments, and other legitimate business purposes, and comply with its reporting obligations under applicable laws, rules, and regulations.You as the data subject likewise authorize Great Deals E-Commerce Corporation to collect, process, disclose, or verify your personal data so processed from any person or entity that GDEC may deem necessary, including, but not limited to, government authorities/offices.You as the data subject agree to hold GDEC free and harmless from any liability arising from the use of any such information. The consent provided herein shall remain valid until revoked, in accordance with the provisions hereunder.You as the data subject confirm that you are aware that under the Data Privacy Act, you have the following rights:(a) the right to withdraw the consent hereby given or to object to the processing of your personal data provided there is no other legal ground or overriding legitimate interest for the processing thereof; (b) the right to reasonable access; (c) the right to rectification; and(d) the right to erasure or blocking of your personal data subject, however, to the conditions for the legitimate exercise of the said rights under the Data Privacy Act and its implementing Rules and Regulations, and subject further to the right of GDEC to terminate any agreement/service/product availed by the signatory by GDEC, by virtue of which the personal information contemplated hereunder has been provided by you as the data subject, due to the withdrawal of your consent or request for the removal of his/her personal information.Consequently, your signature herein confirms that you have read and fully understood the provisions and consequences of the contents of this instrument, and have been intelligently informed about the processing of your personal data for the given purposes as well as your rights and responsibilities in regard thereto.In view of the foregoing, you as the data subject hereby voluntarily and freely signify your specific, informed indication of will and consent to the collection and processing of your personal data. On the contrary, should you decide to withdraw your consent for the processing of your personal data during the recruitment process (or any other business purposes; can be changed in accordance with the needs of GDEC), GDEC can validly refuse to proceed with your on-the-job training application and you will no longer be considered for the same by GDEC (or any other business purposes; can be changed in accordance with the needs of GDEC).Powered by JazzHR Great Deals E-Commerce Corp

Great Deals E-Commerce Corp

MetroManila, Quezon, Quezon, ManilaSalary: Agreement

JOB SUMMARY: The Customer Relations Sr. Manager is responsible for overseeing the Customer Experience Department, ensuring efficient operation and delivery of exceptional service to customers. This role involves strategic planning, team management, process improvement, customer leads conversion while maintaining high customer satisfaction levels.DUTIES AND RESPONSIBILITIES:1. LEADERSHIP: 1.1 Lead and manage a team of customer support managers, supervisors and representatives. 1.2 Provide coaching, mentorship, and development opportunities for team members. 1.3 Foster a positive and collaborative team environment.2. STRATEGIC PLANNING: 2.1 Develop and implement strategies to improve overall customer support operations. 2.2 Set departmental goals aligned with company objectives and monitor progress. 2.3 Identify opportunities for process improvement and efficiency gains.3. CUSTOMER EXPERIENCE MANAGEMENT: 3.1 Ensure all customer interactions meet or exceed company standards for quality and responsiveness. 3.2 Monitor customer feedback and implement necessary improvements. 3.3 Champions a customer-centric culture throughout the organization.4. OPERATIONAL EFFICIENCY: 4.1 Optimize resource allocation and staffing to meet service level agreements (SLAs) and customer demands. 4.2 Utilize data and analytics to drive decision-making and improve support processes and convert customer lead into successful buyer transactions/re-order. 4.3 Implement and monitor key performance indicators (KPIs) to measure team5. CROSS-FUNCTIONAL COLLABORATION: 5.1 Collaborate with other departments such as Commercial, Tech, and Operations to ensure a seamless customer experience. 5.2 Act as a liaison between customer support and other internal stakeholders.6. TRAINING AND DEVELOPMENT: 6.1 Develop training programs to ensure customer support staff are equipped with necessary skills and knowledge. 6.2 Stay updated on the industry trends, and best practices in customer experience satisfaction7. BUDGET MONITORING: 7.1 Manage the customer support budget effectively, including forecasting, and cost control.JOB SPECIFICATION: Degree in Business Administration, BS Industrial Engr., Customer Relations Management or Equivalent. At least 5 years experience in Customer Service Preferably with at least 3 years experience in E-commerce Logistics Skilled in active listening, negotiation and conflict management Experience in CRM systems: Zendesk, Salesforce, AI bot and the likes Understands online shopping platforms and how customer interactions flow Familiarity with multi-channel communication tools : email automation, live chat, social messaging Excellent leadership and interpersonal skills Strong analytical and problem-solving skills Ability to thrive in a fast-phased environment Strong e-commerce knowledge for both cx/seller Ability to develop and implement strategies that improve customer satisfaction. Customer-centric mindset, ability to design and manage customer journeys to drive satisfaction, loyalty, and repeat customers. Well trained in Conflict Management DATA PRIVACY CONSENT FORMBy signing this Form, you as the data subject hereby authorize Great Deals E-Commerce Corporation ("GDEC"), its agents, representatives, and officers, to collect, process, use, update, or disclose your personal information, and hereby ratify such previous actions of GDEC, in accordance with its Data Privacy Statement, the Data Privacy Act, and other relevant Data Privacy laws, including the rules, regulations, advisories, and memoranda issued by the National Privacy Commission. This is to establish, confirm, review, or update my records, manage the information provided therein, conduct customer risk, capacity, and suitability assessments, and other legitimate business purposes, and comply with its reporting obligations under applicable laws, rules, and regulations.You as the data subject likewise authorize Great Deals E-Commerce Corporation to collect, process, disclose, or verify your personal data so processed from any person or entity that GDEC may deem necessary, including, but not limited to, government authorities/offices.You as the data subject agree to hold GDEC free and harmless from any liability arising from the use of any such information. The consent provided herein shall remain valid until revoked, in accordance with the provisions hereunder.You as the data subject confirm that you are aware that under the Data Privacy Act, you have the following rights:(a) the right to withdraw the consent hereby given or to object to the processing of your personal data provided there is no other legal ground or overriding legitimate interest for the processing thereof; (b) the right to reasonable access; (c) the right to rectification; and(d) the right to erasure or blocking of your personal data subject, however, to the conditions for the legitimate exercise of the said rights under the Data Privacy Act and its implementing Rules and Regulations, and subject further to the right of GDEC to terminate any agreement/service/product availed by the signatory by GDEC, by virtue of which the personal information contemplated hereunder has been provided by you as the data subject, due to the withdrawal of your consent or request for the removal of his/her personal information.Consequently, your signature herein confirms that you have read and fully understood the provisions and consequences of the contents of this instrument, and have been intelligently informed about the processing of your personal data for the given purposes as well as your rights and responsibilities in regard thereto.In view of the foregoing, you as the data subject hereby voluntarily and freely signify your specific, informed indication of will and consent to the collection and processing of your personal data. On the contrary, should you decide to withdraw your consent for the processing of your personal data during the recruitment process (or any other business purposes; can be changed in accordance with the needs of GDEC), GDEC can validly refuse to proceed with your on-the-job training application and you will no longer be considered for the same by GDEC (or any other business purposes; can be changed in accordance with the needs of GDEC).Powered by JazzHR Great Deals E-Commerce Corp